Support

Support tickets are the best way to reach us for anything that needs a human — disputes, account issues, questions about a listing.

Open a ticket

1. Go to /panel/support and click New ticket. Or just email one of our addresses below — that also creates a ticket automatically.
2. Pick a category (billing, listing issue, account, other).
3. Describe the problem. Attach screenshots if relevant.
4. Submit — you'll get a confirmation email with the ticket number.

Email us directly

Any email to these addresses becomes a ticket:

• [email protected] — general help
• [email protected] — legal and privacy
• [email protected] — general info
• [email protected] — business partnerships
• [email protected] — vendor sales
• [email protected] — appeals and moderation

Our replies come from the same address — just reply to the email thread to keep the conversation going. Everything stays linked to your ticket.

Response time

We aim to respond within 24 hours on weekdays. Urgent issues (payment disputes, safety) get priority.

Rate your experience

When we close your ticket, you'll get an email with a link to rate how we did. It's one-click — helpful, ok, or could be better. Feedback goes straight to the team that handled your case.